Echo Standalone and Easy Install FAQs
If you are still using the Standalone CD-ROMs please contact the support team to get your free Easy Install upgrade discs.
Submit a technical query to the Support Team by clicking here|
Customer Digital Support Team
Telephone: 01865 888005
8.30-17.00 Monday to Friday (excluding bank holidays)
Symptom(s):
When loading the software, only a blank white screen shows and no content is visible?
Cause:
This is caused by the installation of Flash Player 8 or 9. Adobe has introduced new security settings within Flash Player which will reduce the chance of viruses entering your computer from the Internet. As a result of this the activities within this product display incorrectly, so instead of seeing an activity all that is displayed is a blank white screen.
Resolution:
In order to avoid these problems, you need to register this product as a trusted source. You can do this in four simple steps. Once you have completed these, you will be able to access the product with no further problems.
If you have any difficulties in performing the following steps or are still experiencing problems with the software then please do not hesitate to contact the Software Support Team on the below details.
Submit a technical query to the Support Team by clicking here|
Customer Digital Support Team
Telephone: 01865 888005
8.30-17.00 Monday to Friday (excluding bank holidays)
Before you start:
If more than one user each login separately, each user will need to take the four steps to access this product.
The computer must be connected to the Internet while performing the four steps.
If the software has been saved to the, please take a note of the drive in which it has been installed too (e.g. C).
If the software is being run straight from the CD, please take a note of the letter of the CD drive (e.g. D).
Step 1:
Go to the following web page on the Adobe web site:
http://www.macromedia.com/support/documentation/en/flashplayer/help/settings_manager.html|
Step 2:
From the list of links on the left hand side of the screen, click on "Global Security Settings Panel". This will open the Settings Manager.
Step 3:
In the Settings Manager, click on the drop-down menu entitled "Edit locations" and Select "Add location".
Step 4:
You will now see a type-in box with Trust this location: above it.
If you are intending to save the contents of the CD to your computer, type in the following text (or copy and paste):
Note: That if you intend to save the contents of the CD to a different drive on your computer, you will need to substitute the letter of the appropriate drive.
If you are intending to run the product straight from the CD, type in the following text (or copy and paste):
Note: That if your CD drive is not D, you will need to substitute the letter of the appropriate drive.
Click "Confirm". Close down the Adobe web site. You should now be able to access the product without any problems.
Printable instructions - Download|
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Symptom(s):
When trying to load the software an information bar appears at the top of the page saying:
Cause:
This is caused by the local settings on your PC may block or ask permission to play active content from the local drive.
Resolution:
In order to allow Active Content to run on your machine, settings will need to be changed with the Internet browser being used. Please follow the below instructions which will prevent this message bar from displaying.
Or alternatively contact the Software Support Team on the below details.
Submit a technical query to the Support Team by clicking here|
Customer Digital Support Team
Telephone: 01865 888005
8.30-17.00 Monday to Friday (excluding bank holidays)
1. Open the Internet browser (Internet Explorer)
2. From the toolbar menu 'Tool's
3. Then choose 'Internet Options'
4. This will open the Internet Options Dialog Box (as shown below).
5. Click on the 'Advanced' tab
6. Scroll down to the security section
7. Under security the following need to be ticked:
-
Allow active content from CDs to run on My Computer
-
Allow active content to run in files on My Computer
8. Click 'Apply' then 'OK'
9. Please now restart your computer, for the changes to come into effect
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Symptom(s):
When first launching the software, the screen appears briefly before disappearing.
Cause:
This can be caused by the installation of Internet Browser Toolbars and allowing them to block pop-ups.
Resolution:
This is mainly seen when using the Google Toolbar, but please note that any Internet Browser Toolbar can have the same effect.
Unfortunately in this case, either you have to allow the Toolbar to accept pop-ups (please see the Toolbar's web site for help) or removal of the Toolbar all together (again please see the Toolbar's web site for help).
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