Sample material

Unit 2: Exploring customer service in travel and tourism (PDF, 1 MB)

Make sure that your students learn how to exceed customers' needs in the travel and tourism industry.

You can use the 'talking point' feature on page 49 to see how many examples of good and bad customer service issues your students can come up with.

Unit 3: UK travel and tourism desintations (PDF, 2 MB)

This unit looks at major tourist destinations in the UK and the gateways to them.

With 6 case studies and over 20 activities, talking points and 'over to you' features - after completing this unit your students will be able to plan their own trips (and those of others) in the UK!

 

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