Abacus Evolve ITR Framework Edition Technical Product FAQs
"Error: 1608 Unable to create installDriver instance, return code: -2147319784"
Symptom(s):
When trying to install the Interactive Teaching Resources, the below error message keeps appearing?
"Error: 1608 Unable to create installDriver instance, return code: -2147319784"
Cause:
Error 1608 is a very system specific issue and is often caused by limited system privileges, incorrect DCOM settings, or another malfunction on the computer. Below are possible resolutions that have been known to resolve this issue in the past. Depending on your system, you may need to try some or all of the listed solutions.
Resolution:
The most likely cause of this error, would be if the teacher logging onto the computer did not have 'administrative privileges' at that particular machine. This would block the installation of this particular software package from installing correctly. I would first suggest that you ensure you definitely have administrative privileges and then try the installation again. Once this has been confirmed, please check the following:
Please visit the following website and download and install the Windows Installer 3.1 Re-distributable. This file helps power the installation and is the latest version, so should correct any problems with the computer's ability to install our software:
http://www.microsoft.com/downloads/details.aspx?familyid=889482FC-5F56-4A38-B838-DE776FD4138C&displaylang=en
If neither of the above steps work, please refer to the following web page for further suggestions:
http://consumer.installshield.com/kb.asp?id=Q108440
Back to top
"Error: 1720 There is a problem with this Windows Installer package"
Symptom(s):
When trying to install the ITR software, during the Easiteach installation the below error message appears?
"Error 1720.There is a problem with this Windows Installer package. A script required for this install to complete could not be run. Contact your support personnel or package vendor. Custom action CustSetDBSERVER3 script error -2146827859, Microsoft VBScript runtime error: ActiveX component can't create object: 'Scripting.FileSystemObject' Line 2, Column 13"
Cause:
This error is caused by a missing or corrupt Windows Installer file on the machine, which is required for installations.
Resolution:
Please download and install the latest Windows Installer script file in order to eradicate this error. The file can be downloaded from the Microsoft web site by clicking the link below.
http://www.microsoft.com/downloads/details.aspx?familyid=C717D943-7E4B-4622-86EB-95A22B832CAA&displaylang=en
Back to top
"Error: Textease stopped Internal Error 2557"
Symptom(s):
When trying to load up Easiteach it will show only blank pages, or alternatively it will report an error:
"Error: Textease stopped Internal Error 2557"
Cause:
This may be due to the Easiteach xml file which contains various settings for files, resolution and skins etc. may become corrupted and cause problems with Easiteach loading blank pages or giving the 'Textease Internal error 2557'.
Resolution:
In order to fix this problem, the Easi.xml file will need to be deleted. Please follow the instructions below.
If the user is experiencing difficulties in removing the Easi.xml file, please contact our Software Support Team on the below contact details.
Submit a technical query to the Support Team by clicking here
Customer Digital Support Team
Telephone: 01865 888005
8.30-17.00 Monday to Friday (excluding bank holidays)
This needs to be done logged on to the PC/workstation as a user who has access to the local C: drive and is able to delete files from it.
Before this can be performed, please ensure all hidden files are shown.
1. Open My Computer
2. Browse to the following location:
-
C:\Documents & Settings\All Users\Application Data\Research Machines\Easiteach Studio\Option\Easiteach\
Note: If the Easi.xml file cannot be located in the folders described above, use the Find File/Search facility from the Start menu.
3. Delete the file EASI.XML
4. Uninstall Easiteach from the Add/Remove programs list
5. Reload Easiteach
Easiteach should now load as expected.
Full information on this article can be found the RM Support web site.
http://www.rm.com/Support/TechnicalArticle.asp?cref=TEC491781&nav=0&referrer=KLSEARCH&recordno=36
Back to top
"Error: The installation was interrupted before it was complete"
Symptom(s):
This error message appears when running the installation:
"The installation was interrupted before it was complete. Please try again later if you wish to complete the installation"
Cause:
We have found that this problem effects Norton Antivirus (SystemWorks) users. Norton AntiVirus understandably has a very rigid security policy and if "Auto Detect" is switched on it may block the installation.
Resolution:
Please turn any Antivirus software off temporarily whilst installing the software
With "Auto Detect" switched on Norton Anti-Virus will scan software installs automatically and interrupt them (if it thinks it finds malicious scripts). With "Auto Detect" switched off, the software will successful install. Please remember to switch back on the Antivirus software to ensure the computer remains fully protected from viruses.
Note: All installs and technical solutions are entered into at the owners risk.
Back to top
Easiteach is running in 'Demo' mode and is prompting for a serial number and a key?
Symptom(s):
When loading Easiteach from the Start Menu or Desktop shortcut, the software prompts for a Serial Number and Key (as shown below) and states in large letters 'Demo'.
Cause:
This software is installed in 2 parts, firstly Easiteach is installed, then secondly, the Abacus Evolve ITR content is installed.
When Easiteach is first installed, it is only registered to work in 'Demo Mode', it is only when the Abacus Evolve ITR content is installed that Easiteach will be registered for full use. Therefore, if this error is showing, it is likely that the Abacus Evolve ITR content has not been completely installed.
If you mistakenly remove the CD or otherwise abort the install after the Easiteach installation, but before our product installation has run, then Easiteach will be in demo mode until our product installer has run.
Resolution:
Simply reinsert the 'Abacus Evolve ITR' CD-ROM and run the setup again, allowing the installer to copy the content to the workstation. This will register Easiteach 'behind the scenes'. Once this has completed, Easiteach will run without being prompted for the serial number and key.
Easiteach must be installed at each workstation, it cannot be held and run from a server. As with all software installations, please ensure this procedure is carried out whilst logged into the machine with Administrator privileges.
Back to top
Install screen appears briefly and then disappears?
When trying to instal Abacus Evolve Interactive Teaching Resources Software, the install screen appears briefly and then disappears? The installation is cancelled and the software has not been installed.
Due to the complexity of the resolution for this problem, we would advise that our Software Support Team are contacted on the below details.
Before calling please ensure the workstation in question is accessible and that the user has administration access rights.
Submit a technical query to the Support Team by clicking here
Customer Digital Support Team
Telephone: 01865 888005
8.30-17.00 Monday to Friday (excluding bank holidays)
Back to top
Measuring Activities are printing incorrectly?
Symptom(s):
The printed out photocopy masters work sheets, any activity that requires the pupils to do measuring, the lengths are not exactly whole centimetres as stated in the workbook.
Cause:
This is caused by a printer setting, most printer setting default to reduce to fit printer margins. When this happens it changes the size of the image being printed. In turn this causes the measuring activities to be incorrect.
Resolution:
In order to fix this problem, the printer settings will need to be changed before printing the image. Please follow the below instructions on to change these.
1. Open the image you wish to print
2. Press the print button
3. This is will open a print dialog box
4. Under the Page Handling section - Page Scaling
5. From the drop down list choose None
Back to top
Missing ITR resource A1.c?
Symptom(s):
ITR Framework Edition Year 3 Only:
When using the I-Planner Year 3, Week 2, day 3 it makes reference to using resource A1.c, but when accessing the ITR this file is missing?
Cause:
Unfortunately this is a printing error and has only been brought to our attention after the software was published.
Resolution:
The file A1.c is actually contained in another document and it is a printing error within the I-Planner. The A1.c file can be found in A1.d.
A1.d file contains 9 slides. The first slide is the menu for A1.d Day 3 - But this is the activity indicated by 'A1.c, and the second slide is the menu for A1.d Day 5. Slides 3-5 are for Day 3, and slides 6-9 are for day 5.
Back to top
Will the ITR work on Microsoft Windows Vista?
The install instructions state that the I-Planner needs to be installed before the ITR, so due to the I-Planner not being compatible with Windows Vista does this also mean the ITR will not install?
There is a work around for this as the ITR is compatible to run on Windows Vista, but due to the complexity of this resolution our Software Support Team will need to be contacted on the below details.
Submit a technical query to the Support Team by clicking here
Customer Digital Support Team
Telephone: 01865 888005
8.30-17.00 Monday to Friday (excluding bank holidays)
Back to top
ITR Y5 Activity B3C.DL is opening with the answers displayed
Symptom(s):
The activity referenced B3C.DL is opening with the answers being displayed rather than the larger numbers which are to be subtracted from.
Cause:
The file associated with this activity was unfortunately produced with an error which causes the answers to be displayed rather than the larger numbers.
Resolution:
Please find a new version of the Year 5 B3.c ITR file, with the errors corrected, available to download below. Then replace the old version with the corrected version, by following these steps:
1. Open up your desktop shortcut folder 'AE ITR Framework Edition'.
2. Within this folder, open 'Year 5' > 'ITR' > 'B3.c'.
3. Copy the new version of 'ITR 5 B3.c.et' from this email.
4. Paste the new version into the folder 'B3.c', and allow it to replace the old version.
As long as you don't change the filename, all the links between this file and the main menu and help files will still work.
Download the replacement file from here.
Back to top
Back to main FAQs page