S/NVQ Level 2 Call Handling Operations

The only text to cover this award comprehensively

The underpinning knowledge your students need for this award is here in one book. The accompanying free CD-ROM gives them a complete assessment tool-kit plus additional information.

  • Contains the underpinning knowledge for all three mandatory units and six optional units of the award.
  • Clear, accessible layout ensures that the underpinning knowledge is in a manageable format for your candidates.
  • Case studies help your candidates relate their knowledge to real-life situations, and there are plenty of opportunities for evidence collection.
  • Regular questions and tests reinforce what your candidates are learning.

 

Cover

Product comprises:

 

  • x1 Candidate Handbook