Practical texts covering the whole award
Two practical guides covering Level 2 and Level 3 give your students all the underpinning knowledge they need.
Level 2
A brand new edition of the Level 2 Candidate Handbook has been written to match the new specification. This is the only book specifically mapped to the S/NVQ 2 in Customer Service and is designed to provide students with all the underpinning knowledge they need.
Level 3
The Level 3 handbook is written by an experienced author team and takes candidates through the award, unit-by-unit, at the same time offering plenty of questions and exercises to reinforce knowledge and understanding.