All Individual Books and Series in Customer Service & Call Handling > NVQ and SVQ

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SNVQ-CS-cover

S/NVQ Customer Services (series)

Practical texts covering the whole award

Two practical guides covering Level 2 and Level 3 give your students all the underpinning knowledge they need.

More info on S/NVQ Customer Services


Cover

S/NVQ Level 2 Call Handling Operations (series)

The only text to cover this award comprehensively

The underpinning knowledge your students need for this award is here in one book. The accompanying free CD-ROM gives them a complete assessment tool-kit plus additional information.

More info on S/NVQ Level 2 Call Handling Operations


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